Friend spoke to me about how she did it. Always calm, always pleasant; ready laugh.
I do it because I know that those who don’t lose control are more respected than any raging professional I have ever met. Some people want you to lose control; it’s their overcoming strategy. If things are out of control and you don’t show it, it’s a nice way to fake education, maturity and a sense of responsibility. It’s also a nice way to be, generally. Nobody likes screamers.
She smiled, and laughed.